Shipping policy

At Super Slushie, we aim to deliver your orders promptly and efficiently. Please review the following shipping details to understand our process and timelines.

Order Processing Times

  • Standard Processing Time: Orders are processed within 1-2 business days (excluding weekends and holidays) after payment confirmation.
  • Order Changes: Changes to an order can only be made before it has been processed. Once the order is shipped, no modifications can be made.

Shipping Times

Due to the nature of our sourcing process, delivery times may take times as per below:

  • Domestic Shipping: Estimated delivery within 7-12 business days.
  • International Shipping: Estimated delivery within 12-20 business days, depending on the destination and customs processing times.

Please note that shipping times are estimates and may vary due to supplier processing, carrier delays, or unforeseen circumstances.

Shipping Rates

Shipping costs are calculated at checkout based on the destination, weight, and size of the package.

Tracking Information

Once your order has shipped, you will receive a shipping confirmation with a tracking number to monitor the delivery status.

Lost or Delayed Packages

If your order is delayed or missing, please contact us immediately. While we are not responsible for carrier delays, we will assist you in resolving the issue.

Customs, Duties, and Taxes (For International Orders)

Super Slushie is not responsible for any customs duties, taxes, or additional fees that may apply to international shipments. These charges are the responsibility of the customer.

Incorrect Shipping Address

Please ensure that your shipping address is accurate. If a package is returned due to an incorrect or incomplete address, additional shipping charges may apply to reship the order.

Important Considerations

  • Business Days: Our shipping and processing times are based on business days (Monday to Friday).
  • Weather Delays: Severe weather conditions may impact delivery times.

If you have any questions or need further assistance regarding shipping, please contact us.